About Huawei

Huawei is a leading global provider of information and communications technology (ICT) infrastructure and smart devices. With integrated solutions across four key domains – telecom networks, IT, smart devices, and cloud services – we are committed to bringing digital to every person, home and organization for a fully connected, intelligent world.

At Huawei, innovation focuses on customer needs. We invest heavily in basic research, concentrating on technological breakthroughs that drive the world forward. We have more than 207,000 employees, and we operate in more than 170 countries and regions.

Huawei's end-to-end portfolio of products, solutions and services are both competitive and secure. Through open collaboration with ecosystem partners, we create lasting value for our customers, working to empower people, enrich home life, and inspire innovation in organizations of all shapes and sizes.

Customer Service Engineer

Vienna, Austria

Your Mission:

• Responsible for level 1 technical support, provide solution to customer via email, phone and other channels
• Output customer issue analysis report, improve customers’ satisfaction
• Onsite support for major or critical problems

Your Profile:

• Education: Technical University degree (electrical/power/electronics…etc.)
• Ability to cooperate and work with peoples from different cultures
• Preferable 1-year customer support experience
• Fluent in English and German 
• Good customer communication skills
• Know the basic MS office product (excel, words..etc)
• Ability to travel.
• Being interested / motivated to learn about renewable energy
• Power system or renewable energy industry related experience will be a plus

What We Offer: 

• Competitive Salary starting from 3000 EUR gross per month and it can be higher based on your qualifications and experience
• Attractive benefits and bonus system
• We offer you an exciting professional career in one of the leading and fastest growing multinational telecommunication companies;
• Personal Development is ensured through training and workshop opportunities in the first 6 months;
• Firsthand experience in customer engagement and new technology innovation;
• Challenging and diverse assignments that enable you to continuously develop your personal and professional strengths;
• Mentor/Buddy Program: A mentor that will guide you through both business and intercultural development;
• Meal vouchers for lunch at the Eurest Restaurant in the IZD Tower
• Location next to the UNO City (by public transport via U1 Kaisermühlen or Alte Donau)

Interested? Please apply with your documents in English. Applications without CV will not be considered.

Important: To be considered for this role, applicants must be eligible to work and live in the job location.

Privacy Statement:

We are committed to protecting your privacy by following the local legal data privacy legislation. If you decide to continue your contact with Huawei, you are giving us your consent to process your data. Please note that your data will be treated confidentially and securely.

https://career.huawei.com/socRecruitment/euportal/portal/privacy-notice.html

If you have any queries in regards to Huawei Europe Data Privacy, please feel free to contact our European Data Protection Officer by clicking here.